"I would like to pass on my personal thanks to past Chair Frank Straetmans and hope to build on his achievements through 2019. Under my Chairmanship the board will be introducing a fresh, more open platform to give clearer public awareness of retailer complaints and the management of them”.
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The Press Distribution Charter has been developed by wholesalers, distributors and publishers to ensure you receive a good service, helping you to sell more newspapers and magazines.
This, the second edition of the Charter, is the result of a consultation process under an independent Chairman who listened to the views of retailers.
The Charter is backed by a free, fair, fast and reliable complaints process and covers all non-
The Press Distribution Charter
PDF & PDRP News
In January 2019 the Press Distribution Forum outlined their goal to introduce a fresh, more open platform that would give clearer awareness of retailer complaints and the management of them.
We now publish monthly complaints data from Menzies Distribution, Smiths News and DTR which is accessible via the link below. These new reports allow greater access for retailers and supply chain partners alike to review complaints at wholesale house level on a monthly basis. Performance metrics within the reports indicate how well each house is managing any complaints and the share by category for the both organisations.
New Complaints Recording Process Published
The Press Distribution Forum (PDF) provide a self-
regulated forum for associations and companies involved in the supply and distribution of newspapers and magazines to ensure the continuation of a diverse and plural press with its widespread availability to retailers and consumers.
Press Distribution Review Panel
The Press Distribution Review Panel (PDRP) is a self-
It is also responsible for compliance to the Press Distribution Charter.
Press Distribution Charter
The Press Distribution Forum (PDC) has developed the Press Distribution Charter as our promise of good service. It sets out the standards you can expect from publishers and wholesalers, and helps you find solutions if things go wrong. It is supported by all the leading publishers and wholesalers, and it applies to all retailers.
Two NFRN executives will sit on the PDF board.
Press Distribution Forum
The purpose of the Press Distribution Forum (PDF) is to provide a self-
View the Charter